AUTOMATIONS
Automations.
Guardrails before tools.
Prepared workflows wait for approval when money, customers, or reputation are involved.
LIVE AGENT ACTIVITY
LIVE AGENT LOOP
REQUESTUNDERSTANDRETRIEVE CONTEXTREASONPLANTOOL CALLAPPROVAL IF NEEDEDEXECUTEVERIFYLOGREPORT
Prepared, not sent
Automations agent prepared a next step and is waiting for the right approval.
Context retrieved
Customer history, business rules, and current workload were checked before planning.
Verification required
External actions stay Awaiting Approval until the connected service confirms completion.
ACTIONABLE ITEM · AUTOMATIONS
Review prepared next step
Every item can be approved, edited, rejected with a reason, noted, replied to, snoozed, reassigned, or marked resolved.